Frequently Asked Questions

Operated by Hangzhou Fuxin Gaozhao Technology Co., Ltd. This FAQ applies to customers who visit or purchase products such as essential oils, candles, and aroma diffusers from our store. If you need assistance, please contact service@calmiray.com.

How can I contact customer service?

Please email us at service@calmiray.com. If your inquiry is related to an existing order, please include your order number in the email so that we can assist you more efficiently.

Where can I find shipping information?

Eligible orders are provided with the applicable shipping options. Shipping methods, delivery areas, estimated delivery times, and final shipping costs will be displayed at checkout.

To check the status of your order, please contact our customer service team and provide your order number.

Can I return my order?

Return eligibility depends on the condition of the product, the return timeframe, and the requirements of our return policy. If you need to return products such as essential oils, candles, or aroma diffusers, please contact our customer service team before sending any items back.

How should I choose between essential oils, candles, and aroma diffusers?

First, consider which type of fragrance product best suits your needs:

• Essential Oils: Ideal for use with aroma diffusers and suitable for different fragrance applications according to the product instructions.
• Candles: Perfect for creating a warm, cozy, and relaxing atmosphere at home.
• Aroma Diffusers: Ideal for dispersing your favorite fragrances throughout your living space.

You can choose the product that best suits your personal preferences, the space where you plan to use it, and the atmosphere you want to create. Our products are available in a variety of fragrances and styles, making it easy to find an option that suits your fragrance preferences.