Return and Refund Policy

Hangzhou Fuxin Gaozhao Technology Co., Ltd. This return and refund policy applies to customers who visit or purchase products such as essential oils, candles, and aroma diffusers from our store. For support, contact service@calmiray.com.

Return Eligibility

Return eligibility depends on the item, order status, product condition, and applicable return window. Items should be unused, undamaged, and returned with original packaging and accessories where applicable.

Customized, final sale, clearance, hygiene-sensitive, or damaged-by-customer items may not be eligible for return unless required by applicable law.

How to Request a Return

Before sending any item back, contact service@calmiray.com with your order number, the item you want to return, photos if relevant, and the reason for the request.

Returns sent without prior review may be delayed or refused because we need to confirm the correct return process and eligibility first.

Refund Review

Refunds are reviewed after returned items are received and inspected. If approved, the refund will be issued to the original payment method where possible.

Original shipping charges, return shipping charges, handling fees, payment processing charges, and other non-refundable costs may be excluded where permitted.

Damaged, Wrong, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact service@calmiray.com promptly with photos of the packaging, product, shipping label, and any visible issue.

We may offer replacement, refund, partial refund, or another resolution depending on the situation and available evidence.