Shipping Policy

Hangzhou Fuxin Gaozhao Technology Co., Ltd. This shipping policy applies to customers who visit or purchase products such as essential oils, candles, and aroma diffusers from our store. For support, contact service@calmiray.com.

Shipping Coverage

Available shipping destinations, delivery methods, and shipping fees are shown at checkout based on the delivery address and order value. Shipping availability may vary by product, destination, and fulfillment limitations.

For this store, shipping rates are configured in USD. Shipping availability and applicable rates may vary depending on the destination and order details.

Processing Time

Orders are reviewed after payment confirmation. Processing time may vary depending on product availability, order volume, fraud review, holidays, and carrier operations.

If an order requires additional verification, processing may be delayed until the information is reviewed.

Shipping Rates

Shipping fees and available delivery options are confirmed during checkout before payment is submitted.

The final shipping cost may vary depending on the delivery destination, order value, product availability, and applicable shipping method. The shipping fee displayed at checkout will be the final shipping amount before payment.

Tracking and Delivery

When tracking information is available, it may be provided by email or on the order status page. Carrier tracking can take some time to update after a shipping label is created.

Delivery estimates are not guarantees. Weather, customs, carrier delays, address issues, and peak-season volume may affect delivery timing.

Incorrect Address or Failed Delivery

Customers are responsible for entering accurate delivery information at checkout. If an address is incomplete or incorrect, delivery may be delayed, returned, or unsuccessful.

Contact service@calmiray.com as soon as possible if you notice an address issue after placing an order.